Return & Exchange Policy
At HumanMadeClothing.net, we strive to ensure that our customers are delighted with their purchases. Our Return & Exchange Policy is designed to provide a smooth and satisfactory experience if you wish to return or exchange an item. Please read the following guidelines carefully:
Eligibility for Return & Exchange:
We accept returns and exchanges within [number of days] from the date of delivery. To be eligible for a return or exchange, the item(s) must meet the following criteria:
- The item(s) must be unused, unworn, and in the same condition as when received.
- All original tags, labels, and packaging must be intact and included with the return or exchange.
- The item(s) must not be listed as non-returnable or final sale (as specified in the product description).
Initiating a Return or Exchange:
To initiate a return or exchange, please follow these steps: a. Contact our customer support team and provide your order details and reason for the return or exchange. b. Once your request is approved, you will receive a Return Merchandise Authorization (RMA) number and further instructions on how to proceed.
For returns and exchanges due to personal preferences or non-defective reasons, the customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure safe and timely delivery of the returned item(s). We are not responsible for any lost or undelivered return shipments.
Defective or Incorrect Items:
If you receive a defective item or an incorrect product in your order, please contact our customer support immediately. We will resolve the issue promptly, either by providing a replacement or processing a full refund, including the return shipping costs.
Refunds and Exchanges Processing:
For approved returns, refunds will be issued to the original payment method once the returned item(s) are received, inspected, and deemed eligible for a refund. Please allow [number of days] for the refund to be reflected in your account. For approved exchanges, we will process the exchange once the returned item(s) are received and inspected. The replacement item(s) will be shipped to you promptly.
Certain items are non-returnable, including but not limited to:
- Personalized or customized products.
- Earrings and other intimate items for hygiene reasons.
- Items that show signs of use, damage, or alteration not due to our error.
We reserve the right to modify or update this Return & Exchange Policy at any time. Changes will be effective immediately upon posting the updated policy on our website.
If you have any questions or need assistance with a return or exchange, please don’t hesitate to contact our customer support team. We value your satisfaction and will strive to make your shopping experience at HumanMadeClothing.net enjoyable and hassle-free. Thank you for choosing us for your clothing needs!