At HumanMadeClothing.net, we want our customers to be fully satisfied with their purchases. This Refund and Cancellation Policy outlines the guidelines and procedures related to refunds, order cancellations, and returns. By placing an order with us, you agree to adhere to the terms set forth in this policy.
Cancellation of Orders:
If you wish to cancel an order, please contact our customer support team as soon as possible. We understand that circumstances may change, and we will do our best to accommodate your request. However, if your order has already been processed or shipped, we may be unable to cancel it. In such cases, you can follow our return policy (detailed in section 2) to initiate a return after receiving the order.
We offer a return policy to provide you with a hassle-free shopping experience. If you are not entirely satisfied with your purchase, you may return the item(s) within [number of days] from the date of delivery. To be eligible for a return, the item(s) must be unused, in its original condition, and with all tags and packaging intact.
Once your return is received and inspected, we will notify you about the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.
Certain items may not be eligible for a refund, including:
- Items marked as final sale or clearance.
- Personalized or customized products.
- Items that show signs of use, damage, or alteration.
When returning an item, you will be responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure that the returned item reaches us safely. We are not liable for any lost or undelivered return shipments.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support immediately. We will guide you through the necessary steps to resolve the issue, which may include a replacement or a full refund, depending on the circumstances.
In the unlikely event that you receive the wrong item(s) in your order, please notify us as soon as possible. We will rectify the situation and ensure that you receive the correct product(s) promptly.
We reserve the right to modify or update this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting the updated policy on our website.
If you have any questions or require further assistance regarding our Refund and Cancellation Policy, please contact our customer support team. We value your satisfaction and will work diligently to address any concerns related to your orders and purchases at HumanMadeClothing.net. Thank you for shopping with us!